Shipping and Returns

Turnaround

Orders are typically shipped within 48 hours Monday - Friday 8am - 5pm. We are currently experiencing a larger than normal amount of orders so shipments may be delayed. We apologize in advance.


Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

RETURNS, REFUNDS & EXCHANGES

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

    1. Return Fee

    Customer is responsible for the cost of shipping the item back to us. We suggest using a method that provides a tracking number to ensure proper delivery.

    1. How To Return an Item

    Your item(s) must be in their original unused condition with the original tags still attached to be eligible for returning. All returns must be sent back within 30 days of receipt of item(s).

    1. Return Address

    Mail your returned item to the below address and include your name, address, and the original receipt. If you don't have the original receipt, please attached a note with your order number

MAXIMA APPAREL
Returns Department

615 MERRICK AVE

 

WESTBURY NY 11590

    Return Exceptions

    Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

    Exchanges

    Due to the high demand for our products our inventory changes hourly/daily. If you would like to exchange something please send back your item(s) is in unworn and in new condition, then place a new order for your desired item. You will not be subject to a restocking fee.