Cancellation Policy

At Pro Standard, our fulfillment system is optimized for rapid processing and dispatch. Because orders may enter the preparation stage immediately after purchase, the window for cancellations or modifications is extremely limited.

1. Cancellation & Modification Eligibility

  • Operational Readiness: Orders are typically processed within 1 to 3 business days; however, this timeline is subject to change without prior notice. Some orders may be processed and prepared for shipment within minutes of being placed.
  • Proactive Notification: We strongly advise customers to submit any change or cancellation requests as soon as possible. Once an order has been assigned a tracking number or has entered the “Fulfillment/Packing” stage, it is considered final and can no longer be intercepted, modified, or canceled.
  • Policy Enforcement: All cancellation and modification requests are subject to the status of the order in our warehouse at the time the request is processed, not when the request was submitted.

 

2. How to Submit a Request

To ensure your request is prioritized, please use our official Contact Us portal as your primary method of communication.

 

Option 1: Official Contact Portal (Recommended)

Visit our Customer Service Contact Page and select the appropriate category to route your request directly to the fulfillment team:

1.     Changes in Order: For updates regarding size, shipping method, or delivery address.

2.     Order Cancellation: For full order cancellation. Please ensure you accurately select the timeframe indicating when your order was placed.

 

Option 2: Direct Messaging

You may also contact us via email (info@teamprostandard.com) or via our official Instagram or Facebook accounts with your order number and request details.

 

Important Exclusions & Processing Notes

  • Phone & Third-Party Platforms: For security and record-keeping purposes, we do not process cancellations via telephone, voicemail, or third-party platforms.
  • Response Time: Our team typically responds to inquiries within 24 business hours. Please be advised that during peak seasons, high-volume periods, or special events, response times may vary due to increased demand.
  • Discretionary Denial: Because our fulfillment process is automated, we reserve the right to deny any cancellation or modification request if the order has already moved to the shipping floor, regardless of the time elapsed since the order was placed.

 

3. Post-Shipping Protocol

If your order has already been assigned a tracking number or marked as “In Transit”:

  • The logistics process cannot be halted. We are unable to update shipping addresses, change sizes, or stop delivery once the carrier has been notified.
  • Resolution: You must receive the package and then initiate a return through our Return Request process.

 

4. High-Volume Events

During high-traffic periods—including, but not limited to, Black Friday, Cyber Monday, Holidays, Super Bowl, and major collection drops—the high volume of automated fulfillment may make cancellations entirely unavailable. All sales during these events are considered final.

 

5. Refund Disbursement

If your cancellation is successfully processed:

  • Refund: A refund will be issued to your original payment method.
  • Timeline: Once approved, please allow 3 to 5 business days for the credit to appear in your account, depending on your financial institution’s processing times.

 

6. Customer Support

If you have any questions or need assistance, our customer support team is ready to help:

  • Email: info@teamprostandard.com (replies typically within 24 hours, Monday–Sunday)
  • Hours of Operation: Monday through Sunday, 8:00 AM–5:00 PM