Cancellation Policy

If you happen to change your mind, we offer the option to cancel orders under certain conditions. To ensure a smooth experience, here’s everything you need to know about our cancellation process.

1. When can you cancel your order?

Before shipping: You can cancel your order free of charge as long as the request is made before a tracking number is generated and sent to you. Our orders are typically processed within 24 to 72 hours after purchase. Once a tracking number is assigned, the order is in transit and can no longer be canceled.

2. How to request a cancellation?

  • Email: Send us a message at info@teamprostandard.com with the subject line 'Cancel – #YourOrderNumber'.
  • Social Media: You can also send us a direct message through our official Facebook or Instagram accounts.
  • Important: We do not process cancellations via phone or any other platforms.
  •  Confirmation: You will receive a response within 24 hours confirming whether the cancellation was successful or if the order has already been shipped and cannot be canceled.

3. What if your order already has a tracking number?

Once the order is in transit, we cannot stop it or update the shipping information. If you wish to return the item, you may do so after receiving it. Simply follow the return process (Shipping and Returns – Pro Standard)

4. Exceptions

During special events or time periods such as Black Friday or Cyber Monday cancellations of any kind may not be eligible. Any specific restrictions will be stated at the time of purchase.

5. Refunds for cancellations

If your cancellation is approved before shipping:

  • You will receive a full refund to your original payment method within 2 to 7 business days.
  • No additional fees: We do not charge cancellation fees.

6. Need assistance?

If you have any questions or need help, our customer support team is ready to assist you:

Email: info@teamprostandard.com – (replies typically happen within 24 hours Monday - Friday).
Customer Service: Monday to Sunday, 9:00 AM – 6:00 PM (Eastern Time).