Shipping and Returns

Turnaround

Orders are typically shipped within 48 hours Monday - Friday 8am - 5pm. We are currently experiencing a larger than normal amount of orders so shipments may be delayed. We apologize in advance.

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

RETURNS, REFUNDS & EXCHANGES

When Can I Return an Item

Your item must be in its original unused condition with tags still attached to be returned, unless there is a manufacturer defect. You must return the item within 30 calendar days from the date of delivery of your order. Please allow 3-5 business days from the day we receive your return for it to be processed. Refunds can take 1 to 7 days to show up on your account depending the payment method used.

 

Return Shipping Cost 

Customers are responsible for the return shipping cost. We suggest using a shipping method that provides a tracking number to confirm delivery.

Original shipping fees are non-refundable, unless the return is due to an error on our part (e.g., manufacturing defect or wrong item shipped).

If you believe the item was shipped in error, please contact us at Info@teamprostandard.com. We will review the situation on a case-by-case basis and provide a return label if applicable.

 

Return Address

Mail your return to the address below. Please include your name, address, and order confirmation. If you don't have the order confirmation, include a note with your order number and full name.

 

PRO STANDARD

c/o RETURNS DEPARTMENT

615 MERRICK AVE

WESTBURY, NY 11590

 

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

If you send back an item that is determined to be worn or damaged from wear, we will contact you and give you the option to have it returned to you at your expense. If you choose not to, the item will be disposed of. In either case, no refund will be issued as the item is no longer sellable.

If you have any further questions, please feel free to contact us at Info@teamprostandard.com, and we’ll get back to you as soon as possible.

Exchanges

Due to the high demand for our products our inventory changes hourly/daily. If you would like to exchange something please send back your item(s) unworn and in new condition, then place a new order for your desired item. You will not be subject to a restocking fee.