Shipping and Returns

At Pro Standard, we are committed to delivering premium products and ensuring a superior customer experience. By placing an order or initiating a return, you acknowledge and agree to the following terms and conditions.

1. Shipping & Fulfillment

  • Processing Time: Orders are typically processed and shipped within 1 to 3 business days (Monday–Friday, 8:00 AM–7:00 PM). Please note that all processing and shipping timelines are subject to change without prior notice based on order volume or seasonal demand.
  • Order Tracking: Once your order is dispatched, a tracking number will be generated and typically sent within the first 72 hours.
  • Carrier Contingency: Once a package leaves our facility, tracking updates and logistics are entirely dependent on the shipping carrier. Real-time information may take additional time to appear on the carrier’s portal depending on their internal logistics and scanning processes.
  • Shipping Rates: Rates are calculated based on package weight and destination at checkout. All shipping costs are non-refundable.
  • Back Orders: If an item goes on back order, we will ship the portion of your order that is currently in stock. When the back-ordered item becomes available, we will ship the remainder of your order at no additional shipping charge.
  • Shipping Time: Once shipped, you will receive a tracking number. Delivery typically takes 3 to 7 business days to reach the final destination, depending on the shipping address.

 

2. Returns & Refunds Eligibility

To maintain the integrity of our merchandise, all returns are subject to a thorough inspection. By shipping an item back to our facility, you accept the criteria outlined below.

Condition Requirements

Items must be in their original, unused, and unworn condition with all factory tags attached. A garment will be classified as “Used” and deemed ineligible for a refund if our Quality Assurance (QA) team identifies any of the following:

1.     Customer-Inflicted Damage: Including, but not limited to, punctures, tears, fabric snags, broken seams, pet hair, lint, or burn marks.

2.     Soiled or Stained Fabric: Including, but not limited to, any signs of staining, discoloration, perspiration marks, or residue from cosmetics, deodorants, or hair products.

3.     Laundered Items: Any article showing evidence of being washed or machine-dried (e.g., faded colors, compromised patches, or fabric degradation).

4.     Odors: Including, but not limited to, noticeable scents such as perspiration, perfume, cologne, tobacco, or smoke.

5.     Missing Tags: All original factory tags must remain securely attached. Any item returned without its original tags will be automatically classified as “Used” and will not be eligible for a refund or exchange.

 

Exclusions (Third-Party Purchases)

This policy applies exclusively to orders placed directly through teamprostandard.com. Pro Standard cannot facilitate refunds or exchanges for merchandise acquired through external websites, physical retail stores, or third-party marketplaces.

 

If an Item Fails Inspection

1.     The refund request will be formally denied.

2.     The customer will be notified and provided the option to have the item shipped back at their own expense.

3.     If the customer declines or fails to provide a return label within 30 days, the item will be discarded, and no refund will be issued.

 

3. Costs & Processing Times

  • Return Shipping: Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as Pro Standard is not liable for lost return packages.
  • Refund Processing: Please allow 5 to 6 business days for our team to process your return once it is received.
  • Financial Crediting: After a refund is approved, it will be reflected in your account within 3 to 5 business days, depending on your financial institution’s policies.
  • Non-Refundable Shipping Fees: Original shipping fees are non-refundable, unless the return is due to an error on our part (e.g., a manufacturing defect or an incorrect item shipped).

 

4. Defective, Damaged, or Lost Products

We stand behind the quality of our products. However, if you receive a defective item, you must initiate a claim before the garment is used or laundered.

  • Reporting Timeline: All claims for manufacturing defects, shipping damage, or lost orders must be reported within 7 calendar days of the delivery date. Each claim will be reviewed individually, and all relevant circumstances will be taken into consideration during our evaluation.
  • Evaluation Criteria: Once a claim is reported, supporting evidence must be provided within 72 hours to be considered timely. Delays may result in the issue being classified as “wear and tear” rather than a manufacturing defect, which would lead to a denial.
  • Evidence Required: For all defective or damaged items, after submitting the return request online, our QA department will require four (4) high-resolution photographs:
    1. Front view of the garment: A clear photo showing the entire front of the item.
    2. Back view of the garment: A clear photo showing the entire back of the item.
    3. Close-up of the damage/defect: A detailed photo specifically highlighting the area of concern.

    4. Labels of the garment: A clear photo of all product labels. If the original tags are no longer available, please provide a photo of the small inner care label sewn into the garment.

Please also include your order number with the submission, and ensure all photographs are high-quality and clear.

How to Submit Photos: Please send these photographs to info@teamprostandard.com. If you already have an open case number, please attach the photos to your existing email conversation for that case.

Important Note: Submitting these photographs is the first step in our evaluation process and does not guarantee that a return, exchange, or refund will be issued. We will review your submission carefully to determine the appropriate resolution.

 

Orders Not Received

  • If an order is not received or is lost in transit and the item is out of stock, we will issue a replacement once the item is back in stock. Under no circumstances will a lost order be refunded or exchanged for a different item.
  • Any approved replacement will be for the exact item originally ordered. Pro Standard does not permit substitutions, style changes, or modifications to the replacement item once the claim has been processed.

 

5. Exchanges

Due to high demand and rapidly fluctuating inventory, we do not offer traditional exchanges. To secure a different size or style:

  1. Return your original, unworn item for a refund (per the guidelines above).
  2. Place a new order for the desired item at your convenience.